Getting help
Email hello@doorbook.ms.co.th and tell us what you were doing and what happened instead. We answer in English and Thai.
A meter reading won't go in
Doorbook refuses a reading lower than last month's, because a utility meter only counts up. If the meter genuinely rolled over or was replaced, edit the room and set its opening reading to the new figure.
The bill looks wrong
Open the room and check its rate per unit and its opening readings. Doorbook bills the difference between the two readings, so a wrong opening figure shifts one month and corrects itself the next.
My rooms aren't on my other device
Both devices need to be signed into the same Apple ID with iCloud Drive on. Very large books — many rooms with years of history — can exceed what iCloud's quick sync carries; Pro's iCloud backup handles those.
Restoring after a lost or replaced phone
Install Doorbook, sign into the same Apple ID, then open Settings → Data & backup → Backup & restore and pick a restore point. Lease photographs come back with it.
Managing the subscription
Doorbook Pro renews through your Apple account. View, change or cancel it in the App Store app: tap your photo, then Subscriptions. Cancelling leaves every room you have already added in place.